Frequently Asked Questions (FAQ)

1. What type of jewelry do you sell?

We offer a wide range of 925 Sterling Silver, Gold, and Natural Gemstone jewelry, including rings, earrings, necklaces, pendants, bracelets, engagement rings, and wedding bands.

2. Are your gemstones natural?

Yes. We use natural gemstones whenever specified in the product listing. Each product description clearly states the gemstone type and details.

3. Can I order custom jewelry?

Absolutely! We specialize in custom jewelry. Whether you have a sketch, photo, or your own design idea, we can create a unique piece in silver or gold with your choice of natural gemstones.

4. Can you make my ring in any size?

Yes. We can create most of our rings in a wide range of US ring sizes. If you need a size not listed, please contact us before placing your order.

5. Do you use real 925 sterling silver?

Yes. Our silver jewelry is crafted from genuine 925 Sterling Silver. Many pieces are also finished with rhodium plating for added shine and durability.

6. Do you offer gold jewelry?

Yes. We create jewelry in silver as well as gold. If you're looking for a specific gold purity or custom gold design, please contact us for a quote.

7. Is your jewelry handmade?

Many of our pieces are handcrafted by skilled artisans with great attention to detail. Since most items are made to order, each piece receives individual care during production.

8. Do you ship internationally?

Yes. We proudly ship to customers worldwide using trusted shipping partners. Shipping times vary depending on your location.

9. How long does it take to make my order?

Most made-to-order jewelry is completed within 12–16 business days before shipping. Custom jewelry may require additional production time depending on the design.

10. Can I personalize my jewelry?

Yes. Many pieces can be customized with your preferred gemstone, metal, ring size, engraving, or other design modifications.

11. How should I care for my jewelry?

To keep your jewelry looking beautiful:

• Store it in a dry jewelry box or pouch.

• Avoid contact with perfumes, lotions, and harsh chemicals.

• Remove jewelry before swimming, showering, or exercising.

• Clean gently with a soft polishing cloth.

12. What payment methods do you accept?

We accept paypal and usdt payments.

13. Can I cancel or change my order?

If your order has not entered production, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

14. Do you accept returns?

We want you to love your purchase. If you experience any issues with your order, please contact us, and we'll work with you to find the best solution. Please note that personalized or custom-made items may not be eligible for return unless they arrive damaged or there is an error on our part.

15. How can I contact Divine Jewelers?

You can reach us through our Contact Us page or by using the contact information provided on our website. Our team is always happy to assist you with questions about products, custom orders, or your purchase.